Showing posts with label conversation. Show all posts
Showing posts with label conversation. Show all posts

Tuesday, March 25, 2014

Engage In Customer Conversations With JamiQ’s Monitor Everything Feature




For a brand, monitoring brand conversations on social media is more than just counting the number of likes or Twitter mentions.  The ultimate goal of brand social media monitoring is to understand where and how the brand consumers are engaged with the brand through social media and engage the consumers at the right moment with the right message. That’s why JamiQ provides your brand with our Monitor Everything feature!

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JamiQ knows that the foundation of social media monitoring is the ability to capture most, if not all, online conversations. Just like a search engine, the more web pages that are covered the better a service it is. JamiQ uses the world's best search engines, APIs, RSS feeds, and specially built web crawlers to monitors the social media in real-time. Our revolutionary design and relentless approach enables us to capture social media posts on blogs, forums, microblogs, news, social networks, video sites, and more. Based in Asia, JamiQ specializes in monitoring the diverse and multilingual Asian social media.

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Consumers often engage with multiple social networks simultaneously. They also cross reference messages within the social networks. On Twitter, tweets often contain links to other social networks including Youtube.com, Facebook, Instagram, Vine, and Pinterest.  This shows that when tweeting, people also share images, videos, or updates present in other social networks. By monitoring content shared across social networks with the help of JamiQ, brands can explore what content is being cross-shared and what media type is being used. Brand’s can then use these findings to construct messages in various forms that cater to different social networks. JamiQ’s Monitor Everything feature lets you know where your customers talk about you and your competitors so you can strengthen brand engagement across all social networks.

To get the help of JamiQ, be sure to visit http://jamiq.com


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Sunday, February 23, 2014

Stay Safe With JamiQ’s Crisis Monitoring Solution




One of the worst things that can happen to your brand is an online crisis that takes on a life of its own and poses a real threat to your brand reputation. It could be a negative comment from a customer that’s gone viral, an online reaction to a brand action in the real world or an accidental post by a staff member. This is why JamiQ offers a crisis monitoring solution. Social media monitoring can help avoid critical situations or help you regain control if one should occur.



Firstly, you should be using a monitoring tool to track mentions of your brand on an ongoing basis and there should be someone responsible for keeping track of it. That’s where JamiQ comes in! JamiQ knows that it’s better to be safe than sorry. JamiQ can help you set up ongoing crisis monitoring that keeps tab on all conversations taking place around your brand on the social media. When a crisis strikes, JamiQ’s expert team keeps you up-to-date on the most critical issues affecting your brand.



If a sudden peak occurs, or conversation appears to be increasing at an unusual rate, especially if it is of negative sentiment, JamiQ alerts you. It’s always a good idea to monitor conversation about your brand and respond to negative posts on a regular basis. By looking into the conversation you will have a greater understanding of why volumes have increased and can then act on it appropriately before it escalates. This is why JamiQ works for your brand around the clock to alert you before it’s too late! With the help of JamiQ and crisis monitoring, you can put out any fires before they start!

To get the help of JamiQ, be sure to visit http://jamiq.com


Find JamiQ on the web:

Like JamiQ on Facebook:

Follow us on Twitter:

Or Follow us on SinaWeibo