Showing posts with label Facebook fans. Show all posts
Showing posts with label Facebook fans. Show all posts

Saturday, December 14, 2013

Reach Beyond Your Limits, The Three Secrets of Organic Reach on Social Media



Recently there have been a number of articles on the failing of organic reach on social media, specifically Facebook. There has also been an equal number showing frustration at the ineffectiveness of content and the unrelenting demand to create original branded content. Since the main benefits of social media has been it’s low cost of entry and ability to easily share one’s thoughts and ideas, there is now a growing tension as these benefits seem to be falling way to paid options being forced upon by Social Media applications. Though Facebook is the first, the trend is moving swiftly for all to follow. What can be done to retain organic reach and manageable costs of good content? Here are 3 things you should ask your agency before signing up and you can also try them yourself.

Real Fans of quality - This is a painful lesson many are just now learning. Having Fans on your page for sake of numbers is very damaging to your marketing success. Fans that are only there for free stuff or, even worse fake, are unlikely to ever purchase. What makes it worse is that Facebook limits the number of your Fans that will see a message to less than 10%, therefore, low quality Fans will continue to soak up your marketing budget without ever returning a cent. Advice is to look for people interested in your Brand. Invite them with value propositions that suggest willingness for future purchase and look to KOL’s that have strong Fan bases (not necessarily huge) as this is what increases reach and ROI.



Listen to your Fans, content is King - most Facebook accounts struggle with keeping Fan’s interest with one or two posts a day. PRDA posts 2 to 3 times more messages a day and our clients have organic engagement rates 2 times that of their peers. How do we do it? Simple, we listen to the Fans. We select and post content they enjoy but is still inline with  brand story and TOV. We write optimised messages specific to the application that makes it easier for Fans to see and select what they like out of all the choices in their newsfeed. And we look at the data to make sure we are listening to what the Fan’s want and not what we think they want to see.

Social Media Cooperative - Cooperation is the simplest way to gain strength. Small and medium size businesses are our passion at PRDA. A single small business with few thousand Fans will not be able to support itself on that. But when 10’s or hundreds of SME’s agree to share product messages across each other’s profiles something spectacular happens. Not only does the reach expand by the number of Fans of all profiles posted on, but through the act of “sharing” a bump in views is seen due to the “reputational value” added through the act of sharing. PRDA manages social media cooperatives for SME’s to ensure quality posting, non-competitiveness and appropriateness. Our small businesses overcome limited reach by doing what is the essence of social media. . . sharing.

Much success,
Douglas White
Founder




Wednesday, June 6, 2012

How to Connect to Your Customers with PRDA and Facebook


PRDA can help you in small but extremely effective ways. Facebook is a powerful tool that can help you connect with your customers, but you have to work hard to earn those fans. There are a few ways you can create a rapport with your customers that helps them stick around. First, and easiest, is responding to your customers on Facebook. Second is utilizing messages for Facebook pages, and third is phrasing open questions in your status updates.

It seems like common sense, but responding to your customers can be the most effective way to connect with them. Your Facebook page is there for your patrons to gather information about your company, find out about events, and take part in your offers. It is easy for your Facebook page to become one-sided, and PRDA can help you work to entice customer interaction. When customers comment on a status update, respond! Knowing you hear them will help them build trust in your brand.


Facebook recently added the ability for businesses to message their customers privately and vice versa. In the top right of your admin panel, you can see your inbox. With the use of private messaging, you can now contact your customers directly, and privately. Why is this important? You can now follow up on contest offers, send thank-yous, and negotiate problems with customers. Fans can now send complaints privately, instead of posting on the main timeline. This makes damage control much easier for you. You can even message other business pages for collaboration!


Phrasing status updates is tricky; it is easy for them to sound like sales pitches. Once your brand is established, you want customers to come back over and over again. Return business is the foundation for any successful brand, and PRDA can help you accomplish that with good social media writing. When writing status updates, make some open ended questions. Take the example above, Dove asks their customers “...what to make for dinner?” By asking a question, their Facebook fans are far more likely to respond. This interaction builds a bridge between the brand and the fan. They feel more connected, and you get a return customer!

Communication is a two-way process. Social media is as powerful as it is because both the customer and the business get to talk to each other. PRDA can help you utilize this and watch your sales soar!


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